Contact Us

This page is the quickest way to reach the editorial team behind Best Online Casinos NZ. Use it if you want to correct something in a review, suggest a new casino site for us to look at, ask how our rankings are put together, or flag a bonus term that no longer matches what an operator is advertising. It also explains what we can't do — most importantly, we can't access, unlock or pay out anyone's casino account, because we don't operate any of the sites we cover.

Email us directly

Write to [email protected]. One clear message is better than several short ones, and we read everything that arrives.

To get a useful reply first time, include:

• The casino or page you're writing about, by name
• What you expected to see versus what you actually found
• A screenshot or the exact wording of any bonus term, limit or fee in question
• Your country of residence, since terms for players in New Zealand often differ from those shown elsewhere

We aim to reply within two working days, New Zealand time. Corrections to published pages usually move faster than general enquiries, because a factual error is worth fixing straight away.

What we can help with — and what we can't

We're a comparison publisher, not an operator and not a regulator. If you have money or an account at stake, the casino's own support desk is the only party that can act, and the licensing authority named in that casino's site footer is the next step if support doesn't resolve it.

How we earn money, and why it doesn't buy a ranking

Some links to casinos on this site are commercial. If you sign up through one, we may receive a commission from the operator at no extra cost to you. That funding pays for the research, but it does not decide position, rating or wording. A brand cannot pay to move up the list, and a brand we earn nothing from can still sit above one we do. If you think a review reads like an advert rather than an assessment, that's exactly the sort of message worth sending.

Reporting an offer that no longer matches

Welcome offers change often, and offshore operators can adjust terms for New Zealand players without notice. The headline figures we list — for example LuckyDreams at up to $10,000 plus 500 free spins, VegasNow at up to $8,000 plus 500 free spins, or LetsLucky at $4,500 plus 300 free spins — are maximum amounts across a package, not a sum anyone is handed on registration. They are subject to a qualifying deposit, wagering requirements, expiry dates and maximum cashout limits set by the operator, and free spins are usually tied to named pokies with their own value per spin.

If the figure on the casino's own page differs from ours, tell us which one you saw and when. Include the currency shown, since some sites display NZD and others default to euros or another currency, which brings conversion costs into play.

Three examples of the kind of detail that helps

• LuckyDreams sits at the top of our list on the strength of the breadth of its advertised welcome package — up to $10,000 with 500 free spins across the offer. It's worth flagging to us if the deposit tiers, playthrough multiple or spin allocation have shifted, because a package spread over several deposits behaves very differently from a single-deposit match. Its genuine limitation is that a maximum of this size is realistically out of reach for most players, so the effective value depends entirely on the wagering terms attached to each stage.
• VegasNow is close behind at up to $8,000 plus 500 free spins, and the same checks apply: minimum qualifying deposit, expiry window, and any maximum cashout on winnings from spins. The drawback to watch is that large headline totals often carry higher wagering multiples or tighter game contribution rules, so tell us if the small print you're reading doesn't match ours.
• LetsLucky advertises a smaller $4,500 with 300 free spins, which some readers actually prefer because the amounts are easier to clear. The trade-off is a lower ceiling for higher-stakes players, and as with any offshore site the terms can be updated without an announcement — corrections from readers are how we catch that quickly.

Other sites we track, including Just Casino, LuckyOnes, Lukki, Play FashionTV, Kingdom Casino, Betrepublic and 22bet, are covered the same way. Note that 22bet's headline is quoted in euros or dollars, which is a useful reminder to check which currency your account is actually denominated in before depositing.

Questions about payments, withdrawals and fees

We're asked about money more than anything else, so it's worth setting out what we can and can't answer. We can explain in general terms how deposits and cashouts tend to work at offshore casinos serving New Zealand: card and e-wallet deposits are typically credited quickly, while withdrawals go through an operator review before processing, and identity verification must usually be completed before the first payout is released. Minimum and maximum deposit amounts, any transaction fees, withdrawal caps per day, week or month, and currency-conversion costs where the casino doesn't hold your balance in NZD are all set by each operator and published in its own terms.

What we cannot do is tell you where your specific withdrawal is, change a limit, or waive a fee. Only the casino's support team can see your account. If you email us about a stuck payment, the most useful thing we can do is point you back to that operator and, where relevant, to the licensing body listed in its terms. If you'd like us to double-check what a site publishes about its limits or processing times, ask and we'll look at the current terms rather than quoting from memory.

Suggesting a new casino for review

New sites aimed at NZ players appear regularly, and reader tips are one of the ways we find them. When you suggest one, the details below make the assessment much faster.

1. The casino's full name and web address
2. Whether it accepts registrations and deposits from New Zealand
3. The licensing jurisdiction and licence number shown in its footer, if any
4. Whether balances can be held in NZD
5. The welcome offer as it appears to you, with the wagering requirement
6. Which game types it carries — pokies, table games such as blackjack and roulette, or live-dealer rooms

That last point matters because the mix varies a lot. Some new sites launch with a deep pokies library and a thin table-game section; others lean on live-dealer studios with real croupiers streamed in real time, which suits a different kind of player. Where a site also runs a sportsbook, virtual sports or a racing section alongside its casino — as several of the brands we list do — those sections normally sit under separate promotions and separate bonus terms, so a casino welcome offer rarely carries across to a sports bet. Tell us what you see and we'll verify it against the operator's own pages.

Eligibility, licensing and the ground rules

You must be at least 18 to gamble and to use this site. The casinos we review are offshore operators licensed outside New Zealand, and they are accessible to players here rather than being licensed domestically. That means the consumer protection you rely on comes from the operator's own licensing jurisdiction and its published terms, not from a New Zealand gambling licence — so checking the licence details and dispute process in a casino's footer before you deposit is a genuinely worthwhile habit.

Practical obligations that follow: register in your own legal name, expect to complete identity verification before withdrawing, keep one account per person, and read the bonus terms before opting in rather than after. Our terms and conditions set out how this site may be used, and more about who we are explains how the editorial side is run.

If gambling has stopped being fun

Please don't email us about this and wait for a reply — support is available immediately and it is free. In New Zealand, the Gambling Helpline offers confidential help by phone and text, and casinos themselves carry deposit limits, loss limits, session reminders, time-outs and self-exclusion tools inside the account settings. Our page on staying in control while playing covers those tools in more detail and lists where to find local support. If you want a site to close your account permanently, that request has to go to the operator, not to us.

Media, partnership and correction requests

Operators, affiliates and media enquiries go to the same address, with the subject line stating the purpose. To be direct about it: we'll happily discuss commercial arrangements, and we won't discuss buying a rating or a position. Correction requests from operators are welcome and handled on the same terms as reader corrections — show us the current published terms and we'll update the page.

Before you write

A quick self-check saves everyone time. If your question is about an account, a payment or a bonus that hasn't landed, the casino's live chat will resolve it faster than we can. If it's about how we compare sites, which offers carry the heaviest wagering, or whether a brand looks credible for players in New Zealand, that's ours — send it through and we'll give you a straight answer. Readers who prefer to browse first can also look at our coverage of casinos operating outside the UK self-exclusion scheme for context on how offshore licensing differs between markets.

Email [email protected] whenever you're ready. No form to fill in, no newsletter sign-up attached.